Business Strategy

How important is it to align a client’s portfolio of initiatives to their strategic objectives?

A change to the business model is no longer sufficient for success, but the ability to innovate the business model. We help clients make informed investment decisions on how they prioritise their change portfolio to ensure sustainable future growth. Our model will ensure client change portfolio and resources remain aligned with the overall strategic objectives and aid the development of business agility to quickly respond to market changes.

How do you evolve your data strategy to support your Corporate Strategy?

The new trend in the industry is the concept of Big Data, with organisations developing their data capabilities to drive forward Corporate strategy.

Integrating enterprise data to deliver data products and proactive fulfilment and assurance service provides a more efficient way of serving their customers.

We help clients improve performance and position themselves for success by assessing how internal and external changes impact their ability to deliver value to customers.

Supporting our clients to automate existing business capabilities?

Organisations need to understand how to use technology and innovation, focusing on delivering value to their customers.

With the variety of cloud solutions available in the marketplace and emerging technologies such as containerisation, machine learning, artificial intelligence – businesses can start to gain competitive advantages by developing differentiating capabilities.

At I-MORAN Consultancy we partner with our clients to integrate and capitalise on technologies across business units, all while building trust with customers and aligning any transformation with their organisational culture.

We help enhance analytic capabilities, increase operational excellence through updated systems and architecture, and improve the delivery of business services through innovations such as IaaS, SaaS, PaaS

Using cross industry reference model as a baseline for Operations strategy?

The I-MORAN Consultancy service provides a level of operations expertise unique among general management consulting firms.

Our definition of operations includes business service design, process engineering and optimisation, distribution, customer assurance and fulfilment and all back office operations.

I-MORAN Consultancy helps clients build competitive and differentiating operations capabilities that deliver value while allowing companies to operate profitably and invest in the future.

Our team of experts bring an explicit, analytical understanding of strategic, tactical, and operational know how.

Reducing churn rate and maximising customer value require the development of proactive assurance platform?

Maximising Shareholder value means choosing an action item that has the most intrinsic value. We help clients improve their shareholder value by setting goals based on insights and foresight about the fundamental sources and drivers of value.

Our experts identify key business, technical and data capabilities core to the delivery of value to our customers, hence increasing market share and enabling sustainable growth.

Services we provide include:

• Business performance assessment and improvement
• Customer assurance platform design
• Enhanced Customer experience
• Customer journey mapping
• Customer Feedback management
• Business Service optimisation