Sky

Background

Sky is one of Europe’s leading media and telecommunications companies, operating in the UK, Ireland, Germany, Austria, Italy and Spain.
To implement their cloud adoption strategy, Sky deployed a cloud managed service. This involved migrating its on-premises big data platform and data warehouse to Google Cloud Platform (GCP), enabling high speed streaming and batch processing of diagnostics data from Sky devices in customer’s homes to the cloud. This also helped create a cloud-based data hub for diagnostic data used to enhance Sky’s customer services as well as a care assurance platform for automated self-service and diagnostics.

I-MORAN Consultancy Engagement

Given the complexity of Sky’s Product offerings and on-going problem at hand, Sky needed confidence that I-MORAN Consultancy could help support the delivery of required business design, business architecture framework and provide insights that will help C suite executives make informed decisions on investment priorities and the required improvements to the target operating model. There was a need to eliminate the existing siloed approach to programme delivery and develop an enterprise level business architecture framework that drives business and digital transformation. There was also a need to create new data and technology capabilities required to develop and deliver new products and service offerings.
The engagement started by collaborating with internal and external stakeholders in Data, Technology and Analytics (DTA) and the wider business including Head of Architecture, Directors and other work stream leads to understand the scope of work, problem statement, drivers, vision, goals and anticipated outcomes. After our desktop activities, documenting information on all areas (people, systems, technology, products & services, data sources, platforms) and in-flight programmes, we were able to mobilise rapidly for delivery.

History

Having pulled together the relevant information from our sponsor, I-MORAN Consultancy started analysing the existing environment. This involved the completion of a maturity assessment of existing approach, what currently exists, and the approach leveraged by in-flight programmes. Each in-flight programme outlined their sets of business, technical and data capabilities with anticipated outcomes depicting their statement of intent. We designed the business architecture framework and drove the implementation of the framework for the top 2 strategic programmes in Sky’s portfolio (Data Hub, New Product and Customer Care Assurance Service)

Technology & Business Design Expertise

I-MORAN Consultancy carried out a desktop exercise on flight programmes, data sources across the Sky group, consolidation and prioritisation of data sources required for reactive and proactive use case, data types/data sets that exist in data sources and how data will be acquired from different sources on premise and ingested onto GCP. Lower-level technical analysis was also completed to identify the frequency, latency, business owner, location, territories, format, volume/aggregation, acquisition type, unit transfer and aspirations of the data sources. Both high level and low-level analysis were documented in a simple Enterprise Data Source document. This document served as a baseline for planning, initiative scoping, high level design and Low-level design of all data acquisition work.
Additionally, we supported the planning and initiative scoping phase for new product development and enhanced customer assurance platform, identifying technical and data capabilities that is required to digitise new and existing business capabilities. I-MORAN Consultancy was also responsible for creating the business requirement document, the requirements traceability metrics, cross mapping business capabilities, technology capabilities and data capabilities to high level business requirements and non-functional requirements.

“I wanted to say thank you for all your hard work and support here at Sky. We’ve truly benefitted from your skills, knowledge, direction and coaching in the Business Architecture realm. Thanks to your guidance and input to the work here we have been able to implement Capability Maps, catalogues, metrics and requirements for high priority projects.”

Maxine Townsend, Senior Business Architect